Support for practitioners

Further detailed guidance on specific information request handling topics and advice about finding further help for information practitioners and other staff looking for detailed guidance.

Wiki pages for practitioners

We have created a wiki with guidance specifically designed for practitioners on how to respond to freedom of information requests. Please access this through the link below:

Website guidance

Information Compliance Services has produced guidance on a range of freedom of information topics wider than request handling:


All new practitioners receive an invitation to attend practitioner induction training. The training is also open to anyone who is regularly involved in answering requests, or any practitioners who attended some years ago and would like a refresher.

Practitioner's training

We also offer other training and briefings which are of relevance to practitioners.

Briefings and training

By email, phone or in person

Please get in touch with us if there is any issue you would like to discuss.